Terms of Service

Last updated 31 October 2026

These terms are an agreement between Tabivo (ABN 78 354 928 146) ("Tabivo", "we", "us") and the business that signs up for Tabivo ("you"). By creating an account or using Tabivo, you agree to these terms. If you're accepting on behalf of a business, you confirm you're authorised to do so.

1. The service

Tabivo is online software for restaurants to take bookings, manage their floor, take orders and payments, and related features. Some features are optional modules that are switched on per restaurant. We may improve, change or add features over time, and will give reasonable notice before removing anything significant that you're paying for.

2. Your account

• You must give accurate information and keep it up to date.
• You're responsible for your staff accounts and for keeping login details secure.
• Tell us straight away at [email protected] if you think your account has been accessed without permission.

3. Free trial

• Our paid plans, Reserve and Operate, come with one 30-day free trial per account owner. Restaurants you add during the trial share its end date. Restaurants you add after it ends are billed from the day you add them.
• You don't need a card to start a trial, and we won't charge you before it ends.
• If you haven't added a payment method when the trial ends, the paid features stop and your restaurant moves to our free Discover plan. Your account and data stay in place, and you can choose a paid plan later.

4. Fees and payment

• Each restaurant has its own plan. Subscriptions are billed monthly in advance, in Australian dollars, on one bill per account owner with a line for each restaurant.
• Tabivo isn't registered for GST, so our prices don't include GST and no GST is charged. If that changes, we'll tell you by email at least 30 days before GST applies.
• Founding prices: while places remain, the first 10 restaurants on each paid plan to make a successful payment pay the founding price shown on our Pricing page for that plan, locked for 24 months from that first payment. The founding price applies only to the plan the place was earned on. It ends if you cancel or your plan lapses, and it isn't restored if you come back. It has no cash value and can't be transferred.
• Payments are processed by Stripe.
• If you move a restaurant to a higher plan, the change applies straight away and you pay the difference for the rest of the billing period. A move to a lower plan applies from the end of the current billing period.
• We may change our prices with at least 30 days' notice by email. The new price applies from your next billing period after the notice ends.
• If a payment fails, you have 7 days from the first failed payment to fix it, and your plan keeps working during that time. After that, the paid features stop until the payment is made.
• Card payments you take from diners through a connected POS such as Square are between you, the diner and that provider, under the provider's own terms and fees.

5. Cancelling

You can cancel at any time. Your subscription stays active until the end of the current billing period and won't renew. We don't give refunds for partial months, except where required by law.

6. Your data and your diners

• You own the data you and your diners put into Tabivo, including booking and customer records.
• You give us permission to store and process that data only to provide, secure and support the service.
• You're responsible for having a lawful basis to collect your diners' information, and for your own privacy policy and obligations to them. Our Privacy Policy explains how we handle personal information.
• You can ask us for a copy of your data while your account is active, and for 30 days after it closes. After that we may delete it.

7. Acceptable use

You must not:

• use Tabivo for anything unlawful, or to send spam
• try to access other customers' data, or probe, disrupt or overload the service
• copy, resell or reverse engineer Tabivo, except as the law allows

We may suspend or close an account that breaches these rules, with notice where reasonable.

8. Availability

We work hard to keep Tabivo fast and available, and back up data regularly, but we can't promise it will be uninterrupted or error-free. Planned maintenance will be scheduled outside peak service times where possible.

9. Australian Consumer Law

Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded. Where our liability for failing to meet a consumer guarantee can be limited, it's limited to supplying the service again or paying the cost of having it supplied again.

10. Limitation of liability

To the extent the law allows, we're not liable for indirect or consequential loss, including lost profits, lost bookings or lost data. Our total liability to you in any 12-month period is limited to the fees you paid us in that period.

11. Changes to these terms

We may update these terms. We'll let you know by email or in the dashboard at least 30 days before a significant change takes effect. If you keep using Tabivo after that, the new terms apply.

12. Governing law

These terms are governed by the laws of Victoria, Australia, and both of us submit to the courts of that state.

Contact

Questions about these terms? Email [email protected].